Your privacy matters to us. This Privacy Policy explains what personal information jollyph collects from Filipino players, how we use it, and the steps we take to keep it secure. Please read this page carefully so you know exactly where you stand.
When you register for an account on jollyph, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, residential address, email address, and mobile number. We also collect a copy of a valid government-issued ID as part of our Know Your Customer (KYC) process, which is required under Philippine regulations for online gaming platforms. During gameplay and platform use, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. Payment-related information — including your preferred payment method, transaction history, and deposit or withdrawal records in Philippine pesos — is also stored securely in connection with your account.
We may additionally collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotions. All data collection is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.
jollyph uses the personal information we collect for a number of clearly defined purposes, all of which are directly connected to operating a legitimate and responsible online gaming platform for Filipino players. The primary purpose is to create and manage your player account, verify your identity and age eligibility, and process your deposits and withdrawals in Philippine pesos. We also use your data to detect and prevent fraud, money laundering, and other prohibited activities that could harm the integrity of the platform or other players. Your contact details are used to send you important account notifications, security alerts, and updates about changes to our terms or policies.
With your consent, we may also use your email address or mobile number to send you information about promotions, bonuses, and new features available on the platform. You can opt out of marketing communications at any time by updating your account preferences or contacting our support team. We do not use your personal data for any purpose that is incompatible with the purposes listed in this Privacy Policy, and we do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
jollyph does not sell or share your personal data with third parties for commercial purposes. However, in order to operate the platform effectively and comply with Philippine law, we do share certain information with a limited set of trusted service providers and regulatory bodies. Payment processors and banking partners receive only the transaction data necessary to complete your deposits and withdrawals. Identity verification providers receive the documents you submit during KYC in order to confirm your eligibility to play. Our technology and hosting partners may have access to technical data as part of maintaining platform infrastructure, but they are contractually bound to handle this data securely and only for the purposes we specify.
We may also disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies in the Philippines when we are legally required to do so, or when disclosure is necessary to protect the rights, safety, or property of jollyph, our players, or the public. Any third party that receives your data is required to maintain appropriate security standards and is prohibited from using your information for any purpose beyond what is strictly necessary.
We take the security of your personal information seriously and have implemented a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the jollyph platform is encrypted using industry-standard SSL/TLS protocols. Sensitive information such as payment details and identity documents is stored in encrypted form on secure servers with restricted access controls. Our systems are regularly monitored for vulnerabilities, and we conduct periodic security reviews to ensure that our protections remain effective against evolving threats.
Despite these measures, no online platform can guarantee absolute security, and you also play a role in keeping your account safe. You should use a strong, unique password for your jollyph account and never share your login credentials with anyone. If you believe your account has been compromised, please contact our support team immediately so we can take prompt action to protect your data and account balance.
jollyph retains your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations. For most player data, this means we retain records for a minimum of five years following account closure, in line with anti-money laundering and gaming regulatory requirements. Transaction records, identity verification documents, and account activity logs are kept for the full retention period to ensure we can respond to regulatory inquiries, resolve disputes, and support any investigations that may arise.
Once the applicable retention period has expired and there is no longer a legal or regulatory basis for keeping your data, we will securely delete or anonymise it. If you request account closure, we will begin the process of removing your active profile data, but certain records will be retained for the legally required period as described above. You may contact our support team if you have questions about how long specific types of your data are held.
As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173). You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You have the right to access the personal information we hold about you and to request a copy of it. If any of your information is inaccurate or incomplete, you have the right to request that we correct it. You also have the right to object to the processing of your data in certain circumstances, and to request that we restrict or stop processing it where there is no longer a valid legal basis for doing so.
To exercise any of these rights, please contact the jollyph support team using the contact details provided in the FAQ section. We will respond to your request within a reasonable timeframe and in accordance with our obligations under Philippine data privacy law. Please note that some requests may be subject to limitations where we have a legal obligation to retain or process certain data, and we will explain any such limitations clearly when responding to your request.
Yes, jollyph uses cookies and similar tracking technologies to improve your experience on the platform and to ensure that it functions correctly. Essential cookies are necessary for the platform to operate — they enable you to log in, maintain your session, and navigate between pages without losing your progress. These cookies cannot be disabled without affecting the functionality of the platform. We also use performance cookies to collect anonymised data about how players use the platform, which helps us identify areas for improvement and optimise the overall experience.
Where we use non-essential cookies, such as those used for analytics or personalisation, we will ask for your consent before placing them on your device. You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the performance or availability of some platform features. For more information about the specific cookies we use and how to manage them, please refer to the FAQ page.
jollyph reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the effective date at the top of this page and, where practicable, notify registered players through their registered contact details or via a notice on the platform. We encourage you to review this page periodically so that you remain informed about how we handle your personal information.
Your continued use of the jollyph platform after any changes to this Privacy Policy have been published constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting our support team. We are committed to being transparent about our data practices and will always aim to give you adequate notice of any significant changes.
Our support team is ready to help Filipino players understand how their data is handled on the jollyph platform. You can also check our FAQ for quick answers, or head to the Responsible Gaming page to learn more about how we look after our players.